Wireless2Way
Streamlining Equipment Rentals with AI Sales Agents
Sector
Equipment Rental & Fleet Management
Services
Custom AI SDR Development
Team Size
3
Engagement
Agile
Introduction
Operating at the forefront of the two-way radio rental market, Wireless2Way struggled with an overwhelming volume of manual quotation requests and technical inquiries. To resolve these bottlenecks, ScaleupAlly engineered a specialised AI Sales Agent capable of managing the entire rental lifecycle.
By shifting routine interactions to an automated system, the company now delivers instantaneous responses and precise pricing, freeing its human specialists to secure high-tier production contracts.
Methodology and Solution
Our team built a bespoke automation layer designed to navigate the complexities of equipment fleet management. Key features include:
- Targeted Inquiry Recognition: Utilises custom logic to scan incoming Microsoft Exchange traffic, isolating legitimate rental leads from administrative noise with high precision.
- Historical Rate Synchronisation: Parses a vast archive of past PDF orders to identify recurring production houses, ensuring they receive their previously negotiated “grandfathered” rates automatically.
- Live ERP Connectivity: Integrates directly with the HirePOS API to generate formal rental agreements and quotes the moment the AI confirms equipment availability and duration.
- Automated Spec Gathering: Proactively detects if a client has missed critical details—like accessory types or battery requirements—and manages the follow-up dialogue to complete the order profile.
- Guardrail-Protected Pricing: Empowers the agent to navigate minor discount requests within rigid master data limits, ensuring profitability is maintained without human oversight.
Results
- Instantaneous Quote Delivery: Slashed the “time-to-quote” from several hours to under sixty seconds, significantly increasing the lead-to-order conversion rate.
- Frictionless Client Retention: Boosted loyalty among repeat production firms by providing a personalised experience that honours historical pricing without manual lookups.
- Data Transparency: Transformed years of unstructured legacy PDF data into a robust, searchable database, providing better visibility into equipment demand trends.
- Lean Sales Operations: Optimised departmental overhead by allowing the existing team to handle 3x the inquiry volume without increasing headcount.
- Strategic Handoff Protocols: Established a seamless transition for complex logistical deals, providing human managers with a synthesised brief of the AI’s initial interactions.
Conclusion
The partnership between Wireless2Way and ScaleupAlly redefines what is possible in the rental sector through Agentic AI. By automating the technical heavy lifting of requirement mapping and rate application, Wireless2Way has secured a competitive edge in response speed and operational accuracy. This project stands as a prime example of how ScaleupAlly integrates AI with niche ERP systems like HirePOS to drive measurable growth.
What our customers say
We wanted to create something fun, social, and truly different for food lovers, and ScaleupAlly made that possible. The team understood our vision and turned it into a platform where foodies can explore dishes, log meals, and engage in building communities. Features like FoodPrints, TongueSign™, and rewards have really resonated with our users. ScaleupAlly wasn’t just our development partner — they helped us craft an experience that makes food discovery exciting again.
