AI Sales Training
Smart Workforce AI Training Solution
Sector
AI-Powered Agent Training Simulator
Services
Website
Team Size
6
Engagement
Scrum
Introduction
In the fast-paced world of telecom, training frontline agents effectively is critical, but traditional methods often fall short. Saarthee, a data-driven consulting firm, recognised that classroom-style instruction and static modules failed to prepare agents for real-world, high-pressure customer interactions. The result: inconsistent performance, low knowledge retention, and a lack of measurable training outcomes.
Saarthee partnered with ScaleupAlly to bring SaarATS to life. Our team delivered end-to-end development support, starting from user journey mapping and UI/UX design to building the web application, AI-integrated service layer, and cloud deployment. Together, we transformed a promising concept into a fully functional MVP, enabling telecom companies to revolutionise how they upskill their workforce.
Methodology and Solution
To bring SaarATS to life, ScaleupAlly adopted an Agile, sprint-based delivery model with close collaboration across design, engineering, and product teams.
- Interactive Training Modules: Agents train using AI-simulated customer scenarios across sales, care, and experience domains.
- Evaluation & Feedback Engine: Integrated chat scoring and sentiment tracking to assess agent performance post-training.
- Multi-Role Access Control: Built dedicated portals for Trainers, Company Admins, and Super Admins with defined capabilities.
- Course & Topic Mapping: Super Admin can create and assign courses with customizable topics, subtopics, and AI model logic.
- Secure AI Service Layer: Developed a Python-based service layer to interact with OpenAI, with IP-level protection and rate limiting.
- Admin Analytics Dashboard: Company Admins and Super Admins can view training logs, sentiment analysis, and user engagement metrics.
- Marketing Website: Delivered a responsive landing page to explain product offerings and convert visitors via inquiry forms.
Results
The successful launch of SaarATS marked a major milestone in Saarthee’s journey toward modernising enterprise training with AI. The platform’s MVP was delivered within the planned 8-week timeline and positioned for scalable rollout across telecom organisations. Some of the key outcomes include:
- MVP Delivered in Just 8 Weeks: A fully functional, production-ready MVP was developed, tested, and deployed within two months.
- Deployed Across 3 Telecom Partners (Pilot Phase): Early adoption from major telecom clients validated market readiness.
- 100+ Training Sessions Completed in First Month: Agents actively engaged with scenario-based training modules in real-time.
- 80% Reduction in Manual Training Oversight: Automated training, evaluation, and feedback saved significant trainer bandwidth.
- Real-Time Sentiment Insights Enabled: Admins gained access to chat-based sentiment scores and performance metrics instantly.
Conclusion
Through close collaboration with Saarthee, ScaleupAlly transformed their vision into a powerful Generative AI solution that dramatically accelerates agent onboarding and improves sales outcomes. By integrating advanced speech analytics and qualitative insights, we built a virtual training environment that cuts ramp-up time by over 80%. The result: faster-ready agents and significantly higher close rates for new hires.
What our customers say
Partnering with ScaleupAlly was a game-changer. They truly understood our goals and delivered a robust Generative AI solution that slashed agent onboarding time and boosted our sales performance. Their expertise in voice analytics and AI integration exceeded our expectations. We appreciated their collaborative approach, technical depth, and speed of execution. ScaleupAlly didn’t just build a product—they helped reshape how we train and empower our sales team.
